Refunds and Returns
This information forms part of our general terms and conditions of sale
Returns
We accept returns for products that meet our returns criteria based on each product category.
- MVHR Filters - within 28 Days for wrong products ordered/changed mind
- Ventilation Products (standard/listed online) - within 28 Days for wrong products ordered/changed mind
Other Products - within 28 Days for wrong products ordered/changed mi
- All products must be in a resaleable condition in their original, unopened packaging
Damaged in Transit or Missing Items
Where products are damaged in transit, we must be advised no longer than 2 working days AFTER the delivery date. We will then proceed to investigate these issues with our 3rd party couriers.
Large Orders
Where large filters orders (20 + Units) have been placed and returns which fall out of our normal stocking levels may be subject to a restocking charge.
Bespoke Project Orders
Where parts are purchased for bespoke quote/designs, returns may be acceptable if they are in a resaleable condition and are advised within 30 days of delivery. A 25% restocking fee will be applied to all returned goods.
Returns Process
• All returns must be requested via email sales@theairshop.co.uk with details of your sales order number and delivery address
• Once the returns team have accepted your return, instructions will be provided.
• Cost for returns of unwanted goods is at the cost of the customer
• A proof of posting should always be kept. We recommend recorded delivery.
Returned items need to be sent to:
Returns Department
The Air Shop
13 Market Road
Richmond
London
TW9 4LZ
• Cost for returns of unwanted goods is at the cost of the customer
• A proof of posting should always be kept. We recommend recorded delivery.
Faulty Items
Please contact us via email sales@theairshop.co.uk or call 03302236776 to discuss your faulty items. Please ensure you have your original order number to discuss.
Contact Information:
Tel: 033 0223 6776
Email sales@theairshop.co.uk